Privacy Policy

Performance Autocare Ltd (registered in England and Wales, company number 11267339), registered office 2 Premium Point, Grimbald Crag Close, St James Business Park, Knaresborough, HG5 8PW, is the data controller for personal information collected through this website and at our workshop. Contact us about your data at service@performance-autocare.co.uk or 01423 866391.

Our enquiry form, and any call, email or visit, gives us your name, contact details and vehicle details (such as make, model and registration). We use them to reply to you, book and carry out work, keep service records and meet MOT requirements. Our lawful bases are performing our contract with you, our legal obligations (such as MOT records), and our legitimate interest in replying to enquiries. We use Vercel Web Analytics to count visits without cookies, and the site sends error reports (the error message, page and browser type) to Austin Tech Solutions, who maintain this website; neither identifies you. Our host, Vercel, also processes your IP address and browser details to deliver and protect the site. Our lawful basis for these is our legitimate interest in keeping the site working and secure. Giving us your details is optional, but without them we can't reply to you or carry out work. We never sell your information or use it for marketing.

This website sets no cookies. If you add ?notrack=1 to a page address, a flag is saved in your browser's local storage so your visits are not counted; it is never sent to us. The Google Map on our About and Contact pages may set cookies under Google's own privacy policy.

We share your information only where needed for the work you ask for, such as with the DVSA for MOT records or a supplier when ordering parts, and with providers who handle it on our behalf: Web3Forms (which delivers website enquiries), Vercel (hosting and visit statistics) and Austin Tech Solutions (who maintain this website). Some of them may process data outside the UK, under the safeguards UK data protection law requires.

We keep enquiries only for as long as needed to respond to them. Where work goes ahead, we keep customer and service records for 6 years to meet legal, tax and accounting obligations, then delete them securely.

You have the right to access, correct or delete your personal information, to restrict or object to how we use it, and to data portability. To use any of these rights, or to complain about how we handle your information, email service@performance-autocare.co.uk. We will respond within one month. If you are not happy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.